What to put in your email
- The app and its versionBoth are in the app’s About window.
- Mac or WindowsAnd which version of macOS or Windows, if you know it.
- What happenedWhat you did just before, what you expected, and what you saw instead. Copy the words of any message.
- A screenshot, if it helpsAttach it to the email.
Start an email with these lines
It opens your email app with the four lines ready to fill in.
Quick answers
Installing, and the warning when an app first opens
The apps aren’t yet signed with an Apple Developer ID or a Windows code-signing certificate, so your Mac or PC warns you the first time you open each one. The one-time steps are on My downloads.
Installing Ilumax appsI lost my licence key
Email [email protected] from the address you paid with, and we’ll send it again.
Ask for your keyRenewing updates
A purchase includes every new version for 12 months. When one comes out after that, My downloads shows Renew for 12 months beside it, and the Launcher offers Renew to get on the app’s card.
My downloadsRefunds
Refunds are set out in section 5 of the Terms of Sale.
Terms of Sale: RefundsHow do I…?
The user guides show how to start each app, where its tools are, which files it uses and the shortcuts worth learning.
User guides